FAQ

What Do I Do If The Item I Like Is No Longer Available

Our most popular items tend to sell out from time to time, so if there is an item you like we suggest you get your hands on it quickly. If an item you remember seeing from our website is no longer visible, we may still have a few items in stock in our warehouse. We suggest contacting us through our ‘Contact Us’ page and letting us know which item you’re after, and a member of our customer service team will get in touch with you as soon as possible to let you know if it’s available and if not, when it will be back in stock.

  

How Do I Enter A Discount Code

From time to time, we will have discount codes which you can enter at checkout to take a specific percentage off your order amount. You will find the discount box on either the Contact Information page at checkout if you’re using desktop, and the Payment page at checkout if you’re using mobile. Simply enter in your discount code and click apply for the discount to be taken off your order value.

 

Where do you ship from?

We ship from Amsterdam, The Netherlands.

 

Where do you ship to?

We ship worldwide.

What are the shipping costs?

Shipping to The Netherlands is always free. 

International shipping rates depend on your location and your country. Before you place your order, you can always find the calculated shipping costs in your shopping cart.

 

How Long Will Shipping Take?

We are based in Amsterdam (The Netherlands) and dispatch after 1 business day of receiving your order. Shipping to the Netherlands will take 1 day. 

To get an accurate understanding of when your item will arrive if your country is not the Netherlands, please visit http://www.postnl.com/help-support/faq/mail-parcels/parcels/what-are-the-transit-times-for-international-deliveries.html

 

Can I Track My Order?

Your order will be dispatched from our warehouse within 1 business day. Once dispatched, you will receive a shipping confirmation email which includes a tracking number, as well as a link to the Post NL page for you to track the delivery of your parcel.

 

What Is Your Returns & Exchange Policy?

We will happily accept exchanges within 14 days of your item being delivered to you provided the items are still in their original condition - unworn, unwashed and with the tag still attached to the item. Unfortunately, you can not return earrings for hygienic reasons. The customer will need to cover the postage costs. To arrange a exchange, simply email us:

info@s​tardust​bylifeofyvonne.nl and we will get back to you within 24 hours. If you are not happy with your item, we can exchange this for store credit or a refund for you.

 

What Payment Methods Do You Accept?

We accept iDeal, Paypal and Credit Card (Visa, MasterCard, American Express)

If you have any other questions which have not been answered in this FAQ, simply email us: info@s​tardust​bylifeofyvonne.nl