Where do you ship from?
We ship from Amsterdam, The Netherlands.
Where do you ship to?
We ship worldwide.
What are the shipping costs?
Shipping to The Netherlands is always free.
International shipping rates depend on your location and your country. Before you place your order, you can always find the calculated shipping costs in your shopping cart.
How Long Will Shipping Take?
We are based in Amsterdam (The Netherlands) and dispatch after 1 business day of receiving your order. Shipping to the Netherlands will take 1 day.
To get an accurate understanding of when your item will arrive if your country is not the Netherlands, please visit http://www.postnl.com/help-support/faq/mail-parcels/parcels/what-are-the-transit-times-for-international-deliveries.html.
Can I Track My Order?
Your order will be dispatched from our warehouse within 1 business day. Once dispatched, you will receive a shipping confirmation email which includes a tracking number, as well as a link to the Post NL page for you to track the delivery of your parcel.
What Is Your Returns & Exchange Policy?
We will happily accept exchanges within 14 days of your item being delivered to you provided the items are still in their original condition - unworn, unwashed and with the tag still attached to the item. Unfortunately, you can not return earrings for hygienic reasons. The customer will need to cover the postage costs. To arrange a exchange, simply email us:
firstname.lastname@example.org and we will get back to you within 24 hours. If you are not happy with your item, we can exchange this for store credit or a refund for you.